FAQ (Frequently Asked Questions)

*Terms and Conditions*

 

  • I would love to have a Princess at my child's party! What do I do next?

             Email us at mttsentertainment@gmail.com or use our form on our BOOK NOW! tab and  Brittany (our owner) will then answer your inquiry within 24-48 hours and take you step by step through the booking process. Customer Service is important to us. We utilize the royal email system so no information is lost. However, if you would like to speak to someone directly, please call Brittany at 520 369 7468. 

  • How far in advance do I need to book?

             BOOKING INFO: We advise booking your party no less than TWO WEEKS in advance. We will book as far as TWO MONTHS in advance. This is to ensure you reserve the date and time you are planning on and that a member of our cast is available for your celebration. Bookings made ONE WEEK out from your requested date will be charged a $25 late fee.

 

   PAYMENT AND CONTRACT: Parties must be paid in FULL and contract signed upon booking to reserve date and time. Payment is done through PayPal and instructions are given in your contract at time of booking. PayPal is utilized to protect your sensitive information (credit card information, etc). Along with your contract, an invoice is sent. Please retain these documents for your records once signed.                 ***We can customize any package!***

 

  • What days do you do parties? What are your hours?

             Our Royal Cast is available for parties Monday - Saturday.

We reserve Sunday's so that they may spend time with their families. Special events are reviewed and considered if planned on Sunday's. If you are planning a party or event for a Sunday, please contact us and we will do our best to accommodate you.

Our regular business hours are Monday - Saturday, 9am to 6pm.

  • Is it customary to tip the character I've hired?

             This is completely up to you. Did you enjoy the performance? Were the children engaged? Do you think time was filled with activities and transitions were smooth? Please note, a character’s performance begins long before they step through your front door. They spend hours rehearsing songs, perfecting makeup application, memorizing story details and other points of preparations. To show your gratitude, a tip is appreciated but NEVER expected. If you decide to tip, please do so at the end of the party with the final payment and hand it to the assistant. This keeps it discreet and keeps the magic created alive for all the guests.

  • What do I do if I am looking for a character that isn't shown on your site?

             Please contact us with your request! We are constantly adding new characters to our cast and welcome suggestions for new friends. You, our customers drive who is popular and we want to make sure we cater to that demand. Feel free to email us at mttsentertainment@gmail.com with your suggestions!

 

  • I notice you have different actors that play the same character. Can I request a specific actor?

            All of our characters are trained to provide a superior performance. The actor that comes to your party will never fail to impress you. We book whoever is available and reserve the right to change who comes if an emergency arises. Our Owner/Founder, Brittany Butler, will let you know if the initial actor is unable to come and someone else will be stepping in.  Please refer to our "Meet the Cast" section under the "About Us" tab to see all of the characters each actor plays and to read each actor's bio. Rest assured that you are inviting the best in character entertainment in Arizona! 

 

  • Can your characters be hired for other events than a child's birthday party?

            Our cast of characters aren't just for the young, but for the young at heart! We would love to be part of your wedding, anniversary, welcome home party, graduation, grad night, retirement or other such event. We also can appear at your fundraising or charity event. All of these special events will be given special pricing with close attention to your budget. Please contact us for more details! We also do singing telegrams year round!

 

  • Do you do parties outside?

           From the months of May - September, our characters will not be doing parties outside due to the heat of the Tucson desert. We ask that your party be indoors for the comfort of our actors and all guests attending. We reserve the right to ask that your party be moved indoors to ensure the safety of our actors due to the desert heat.

 

  • Why do you not offer face painting?

          We are very protective of our Royal Wardrobe. Each of our character's ensembles can cost upwards of $350 + from head to toe. We want to keep them in as pristine condition as possible, as well as the outfits of the guests attending the party.

*WE NOW OFFER FACE PAINTING WITH FAIRY INGRID. Click HERE for more information!*

 

  • Are your characters from Disneyland / Disney World?

          Our characters are inspired by the authors who penned their fairy tales. You can read all about them on their character pages. It is not the intention of More to the Story Entertainment to violate any copyright laws. Our characters are inspired by the many popular renditions of favorite fairy tale characters and any resemblance to any rendition is incidental. We are not affiliated with any theme park whatsoever.

 

  • What do I need to provide? 

          Please make sure there are at least two chairs available (more if there are multiple characters present), and a big space cleared for all guests to freely move. Photos will be taken during the time you have requested so if you have a place you would like that to happen, please have it set and ready before arrival.

***Please also provide any info regarding any surprise presentation of a special gift, balloon drop, fake snow surprise, etc., to happen before the end of the time our performers exit.***

 

  • What age counts toward the 15 guest max? Why do you cap it at 15?

               Children ages 3 - 12 years old count toward the maximum. If there are teenagers that participate in the activities that have supplies (makeovers, crafts, etc.), they will also count toward the 15 / or be charged. Any child 2 and under will not count / or be charged. Our characters are always accompanied by an assistant that will run sound, capture video and help with crafts. We are always out in twos for safety and so that supervision of children is kept at a low ratio. As teachers in real life, we believe that kids need more one-on-one attention and we want to provide that as we perform for them. If your guest list is over 15, each additional child is $5 each and if you go over 25, we will ask that you add an extra character for $75.

 

 

 

TERMS & CONDITIONS

  • Safety and Liability:

                Every contract outlines our safety, liability and expectations (both client and performer). Please understand that our performers are under contract to respect your home and all of your guests. If they feel unsafe or are being treated in a way that goes against the contract you sign, they will cut the party short and gracefully leave. We reserve the right to refuse service to anyone. It is the responsibility of the party performer to entertain, not resolve any behavioral issues. Clients are to be present throughout the time of performance agreed to in the contract. Please remember, our performers are there to create magical memories, not babysit. As the client, you are encouraged to participate in all activities with your child.

 

  • Costumes/Wigs/Accessories/Games:

               Please note that the costumes our characters perform in are custom made. This is because we strive to create a very authentic experience for our clients. It is the policy of MTSSE that if ANY costume, wig, accessory, or item of ours is damaged at a party at fault of someone other than our performer, it will be the responsibility of that individual and/or parent to pay for the value of that item. We ask that no party poppers, silly string, water guns, etc., be used around our performers as they will affect the quality and longevity of our wigs and costumes. Thank you for your cooperation and understanding of this policy.

 

Please refer to your party contract for complete and detailed Terms / Expectations. If you have any questions, please contact Brittany Butler at mttsentertainment@gmail.com or 520-369-7468

 

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More to the Story Entertainment is dedicated to making children's dreams come true by bringing to life their favorite characters and teaching royal traits like being kind and believing in their dreams. Our Royal Cast spreads the joy of music and literacy through telling their stories, but they are more than just princes and princesses. We believe that every "Happily Ever After" is just "More to the Story" for every child and kid at heart.

Our characters are inspired by the authors who penned their Fairy Tales. You can read all about them on their character pages. It is not the intention of More to the Story Entertainment to violate any copyright laws and we do not claim to represent any theme park or film company in any way. Our characters are inspired by the many popular renditions of favorite fairy tale characters and any resemblance to any rendition is incidental. If you are looking for a specific character based on a Walt Disney film, please contact that company directly. Thank you for your understanding and remember, imagination is endless!